Refund & Cancellation Policy

Effective Date: September 12, 2026

1. General Policy

At Cafewale, we are dedicated to providing prompt and accurate assistance for your digital service and application needs. Because our services involve immediate processing, consultation, and the submission of applications to external entities or government portals, our refund policy is strictly structured.

Please be advised that all service fees and application processing fees paid to Cafewale are strictly NON-REFUNDABLE once the processing of your application has commenced.

2. No Refunds for Services Rendered

Once our team begins working on your application, generating documents, or submitting your details to any third-party or government portal, the service is considered rendered. The fees paid cover the time, effort, and technical infrastructure used to process your request, regardless of the final outcome or decision made by the external agency.

3. Cancellation Before Processing

If you have made a payment but wish to cancel your request, you must contact our support team immediately. A cancellation request may only be considered if our team has not yet initiated any work on your application. If approved, a refund may be issued minus a processing/gateway fee. Once the status of your order changes to "Processing" or "In Progress", no cancellations or refunds will be entertained.

4. Government Rejections

We guarantee that we will accurately submit the information provided by you. However, the final approval or rejection of any application lies solely with the respective government authority or third-party entity. We do not guarantee approval. A rejection of your application by a government body does not entitle you to a refund of the service fee paid to us.

5. Duplicate Payments

In the rare event of a technical glitch resulting in a double payment for a single application, the duplicate transaction will be refunded in full upon verification. Please contact our support team with your transaction details within 7 days of the occurrence.

6. Chargebacks and Disputes

Filing a fraudulent chargeback or dispute with your bank or credit card company after services have been rendered is a violation of our terms. We reserve the right to dispute such chargebacks and may permanently ban the user from utilizing our platform in the future.

7. Contact for Payment Issues

If you believe there has been an error in billing, please contact our support team immediately so we can investigate and resolve the issue amicably.